ON-DEMAND WEBINAR
HUD just rewrote the ESA playbook. Here's what to do next.
On May 22, the federal rules you've been relying on for ESA accommodations were rescinded , but the FHA statute, your state law, and your residents' rights to sue you didn't change. You don't need a press recap. You need a plan.
Logan Miller hosted a working session built for property managers, leasing teams, and the people who answer the phone when a resident says "I have an ESA letter."
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If any of this sounds familiar
Your inbox knows the memo dropped. Your team is asking what to do.
In the days after May 22, property managers across the country started getting the same set of urgent questions from leasing teams, from owners, from corporate counsel, sometimes from residents themselves. This webinar exists because we kept hearing the same conversation in our calls all week.
"Can we charge pet rent on ESAs now?"
The federal guidance changed. Your state law probably didn't. Doing the wrong thing here is one of the easier ways to invite a fair-housing complaint.
"What about residents we already approved?"
You have ESAs on the books that were verified under guidance that no longer exists. Should we re-evaluate them? Should we leave them?
"What do I tell my leasing team Monday?"
Front-line agents are getting asked questions they don't know how to answer. The wrong answer at the leasing desk becomes the wrong answer in a complaint file.
"My properties are in five states, which one wins?"
If you operate across state lines, "follow the new federal standard" is the wrong answer in many jurisdictions. You need a multi-state policy, not a one-size answer.
What you'll walk away with
Three things you'll know.
This isn't an explainer. It's a working session. Every section ends with something concrete you can do this week , a decision you can make, a script you can use, a worksheet you can hand to your leasing team. You'll leave with a defensible posture across every property you manage, in every state where you operate.
Run one policy across multiple states without tripping over yourself.
Get your specific situation answered by someone who's seen 100,000+ requests.
Who this session is for
What People are Asking.
If you're in any of these roles, you have decisions to make this month. We've structured each segment so every one of these audiences walks away with something they can act on by Friday.
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The deal
One hour.
A policy you can defend on Monday.
No upsell, no product demo, no "schedule a follow-up call." Just the insights and guidance you need to function next week.
If we're useful, you'll know where to find us afterward.
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About OurPetPolicy
OurPetPolicy delivers a comprehensive solution for property owners to confidently manage pets, assistance animals, and related resident requests across their portfolios. By combining technology with real-world expertise, OurPetPolicy helps reduce unreliable submissions, improve compliance, streamline communication with residents, and ease the growing administrative burden faced by property teams.