7 red flags that identify a fraudulent letter
Specific, documentable signals including the one in 95% of purchased letters.
New HUD guidance
HUD changed the ESA rules.
Here's what it actually means for your properties.
The headlines said ESAs are now just pets. That's not accurate and acting on it puts you at risk.
This free 9-page guide explains exactly what changed, what didn't, and what your process should look like today.
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What you'll walk away with
The ESA Questions This eBook Answers.
You'll leave getting important questions answered.
What you can and can't ask residents
How to run the verification process correctly without creating fair housing exposure.
Learn about Edge Cases
Learn about the growing shift to edge cases like psychiatric service animal letters.
Three things to do right now
Immediate actions that protect you regardless of your state.
The HUD memo, decoded
What changed. What didn't.
The memo shifts how HUD enforces ESA complaints at the federal level but it doesn't override state law, and it doesn't eliminate your documentation requirements. In most states, your obligations are the same as before.
WHAT CHANGED
WHAT DID NOT CHANGE
Federal enforcement posture
FHEO will now deprioritize complaints about untrained ESA denials as long as no other discrimination is in the record.
State law obligations
Many states wrote the old HUD guidance into their own statutes. In those states, the memo changes nothing.
ESA vs. service animal status
Untrained ESAs and trained service animals are now separate categories at the federal enforcement level.
Your documentation requirements
You still need to document every request and engage in the interactive process. Residents have two years to file a complaint.
Get the free guide
Know where you stand before the next ESA request lands in your inbox.
OurPetPolicy processes thousands of ESA requests every month. This guide is what we've learned.
Free for every property manager navigating the post-memo landscape.
About OurPetPolicy
OurPetPolicy delivers a comprehensive solution for property owners to confidently manage pets, assistance animals, and related resident requests across their portfolios. By combining technology with real-world expertise, OurPetPolicy helps reduce unreliable submissions, improve compliance, streamline communication with residents, and ease the growing administrative burden faced by property teams.